Advent Calendar Christmas Tree Building Sets

CONTACT US

For after-sales service, please ensure that your purchase was from www.tokmoc.com, and attach the order number which we provided.

In order to provide you a better service and speed up responding time, Please select the corresponding email address to contact and do provide the relevant information before submitting an inquiry. It will be appreciated that if you can provide us your vehicle models, year of manufacture, and cellphone model for a quick compatibility matching, we will do our best to assist you.

We aim to respond to all inquires within 24 hours.

If you need pre-sales or after-sales service, please contact our support mailbox so that we can see and reply as soon as possible:
Email: TOKMOC@outlook.com
WhatsApp (not answer the phone): +1（872）330-7154

Company name：MAYLERESCAPE LIMITED
Company Address: UNIT# 2052 275 NEW NORTH ROAD LONDON UNITED KINGDOM N1 7AA

For Press, Marketing, Colloaboration, please contact: Phillip99069@outlook.com

For orders purchased on Amazon,
please contact: aftersale_sup@hotmail.com

SHIPPING POLICY

STANDARD SHIPPING TIMES

Due to a large number of orders resulting in extended logistics times, we are expediting shipments. tokmoc thanks you for your approval and purchase!

Pre-sale goods delivery time to ensure that within a month (because the order is too large, at any time will be sold out, but we have been in production stock, so the first order to buy priority shipping!)

United States: 5 - 10 Business days (Due to our surge in orders, logistics are extended by 3-4 days / depending on the country)

‼ Po box address can not be delivered 

Shipping countries, timeliness and method: US: Free Shipping on $0+ 

• Most packages are shipped via FedEx, but some locations we utilize USPS to ensure the fastest delivery possible.

PROCESSING TIMES

Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.

Due to excessive orders, we might have delays up to 2 more days.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.

If you have trouble finding your tracking information, please contact TOKMOC@outlook.com for assistance. 

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

If you have any other questions, feel free to contact us at TOKMOC@outlook.com

REFUND POLICY

CANCELLATION

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product has been already shipped out.
If you want to cancel the order, please contact us at support@waldenbrick.com first, and write the subject of the email: {YOUR ORDER NUMBER} Cancel Order

RETURNS (IF APPLICABLE)

waldenbrickoffers a 30-days money-back guarantee for goods purchased directly from waldenbrick.com, which is only applied to defective products. We don't do returns or refunds for good-condition products.
Once there is a product issue, please take one video or photo for us to check out more details so that we can reship the new one or just refund you in the 3-Month warranty period.

Once the package is lost or you never received the package when it's shown delivered status, please contact us for reship.

REFUNDS (IF APPLICABLE)

Once there is a lost package or product quality, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or PayPal, within 15 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@waldenbrick.com

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you have any questions, please feel free to contact us at suppport@blockstarterx.com